Frequently Asked Questions.
Here are some common questions about Zomlex services.
Is it really unlimited?
Is there a maximum amount I can send at once?
How do revisions work?
Can I request web design services?
Of course! Though, it will take longer than the usual delivery quotations, depending on whether any additional services are needed to fulfill the request. Depending on complexity and number of pages, we normally time quote websites design 7-10 business days. Zomlex also offers a website developement services for PRO Plan users.
Will you process requests at the weekend?
Do I own the work?
The work (intellectual property) we create for your company is owned by you and your business. You can use it in any way you wish. Please note, there may be other considerations like photography or design elements from stock websites, that are outside of our ownership or control.
How does submission work?
We accept small design requests by email. We’re here to make the process as seamless for you as possible. Simply send us your request at firstname.lastname@example.org and we’ll get to work. For large project we made online brifs to fill up. All form you can find here www.zomlex.com/tasks/
What do I need to tell you during submission?
It depends on the task. Usually, most customers will include the following info:
- Reference images or inspiration
- Colors and styles you love (and hate) so that we don’t accidentally make your worst nightmare.
- Where will the finished design be used (web, print etc.)
- Some business information and links to your social media platforms and website.
- Any other information related to the projet which help us create design with less revisions.
How do I request a revision?
What timezone do you operate in?
Are there any contracts or committments?
What payment methods do you accept?
We accept all major credit cards including VISA, Discover, MasterCard, American Express and more. Our payments are processed securely through Chargebee.
Can I change the plan at any time?
How do I cancel my account?
What if I sign up and don't like the service?
100% Money Back Guarantee
All services come with a 7-day grace period. If you don’t like what you see in those first 7 days, you are entitled to a full refund. So, there’s absolutely nothing to lose by signing up and trying our service. We can’t wait to partner with you. Let’s get started.